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In the unlikely event of you not being satisfied with the way in which your matter is being handled you may contact our Client Care Officer, Andrew Isitt.\u00a0<\/p>\n
We must also advise you that your complaint may encompass matters relating to service standards and our costs and you may be entitled to apply to the court for an assessment of our bill under Part 111 of the Solicitors Act 1974.\u00a0 However, if all or part of any bill remains unpaid, we may be entitled to charge interest.\u00a0<\/p>\n
If we are not able to deal with the complaint internally, then you can contact the Legal Ombudsman, PO Box 6167 Slough SL1 0EH , Tel No. 0300 555 0333.\u00a0 Please note, however, the Legal Ombudsman usually allows a period of 8 weeks to allow a firm to resolve complaints that are made.\u00a0 Normally you will need to bring a complaint to the Legal Ombudsman within 12 months from the date of the act giving rise to the complaint or 12 months from the date when you should have been aware of cause for complaint if later and in any event within 6 months of the date of our final, response to you. The Legal Ombudsman Scheme does not apply to most businesses (except micro-enterprises), charities and clubs with an annual income of more than \u00a31m or Trustees of Trusts with an asset value of more than \u00a31m.\u00a0<\/p>\n
The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000, but responsibility for regulation and complaints handling has been separate from The Law Society\u2019s representative functions.\u00a0 The Solicitors Regulation Authority is independent of The Law Society, and the Legal Ombudsman is the independent complaints handling body.\u00a0 The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.<\/p>\n
Visit their website to see how you can raise your concerns at: https:\/\/www.sra.org.uk\/<\/a><\/p>\n