Information We Collect
In operating our website we may collect and process the following data about you: i.Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data. ii.Information that you provide by filling in forms on our website, such as when you enquire about our services or instruct us. iii.Information provided to us when you communicate with us for any reason.
We use the personal data you provide to us primarily for the provision of legal services to you and for related purposes including:
- Updating and enhancing client records
- Analysis to help us to run our practice
- Statutory returns
- Legal and regulatory compliance
Our use of your information is subject to your instructions; the Data Protection Act 2018 (as amended or replaced); the General Data Protection Regulation compliance with the Solicitors Code of Conduct and our duty of confidentiality to you as your solicitors. Our work for you may require us to provide personal information to third parties such as expert witnesses and other professional advisers. You have a right of access under data protection legislation to the personal data that we hold about you.
The lawful basis for us to process your personal data may be any or all of the following:
You have given consent to the processing of personal data for one or more specific purposes (see above). By signing these terms and conditions you consent to the processing of your personal data by us, and by any third parties instructed by us to assist with the delivery of legal services to you, and/or
Processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract, and/or
Processing is necessary for compliance with a legal obligation to which we are subject, and/or
Processing is necessary to protect your vital interests or the vital interests of another natural person.
We require you to provide personal data to us in order for us to provide our professional services to you. You have the right to withdraw consent at any time, by notice to us orally or in writing, but if you withdraw consent or if you fail or refuse to provide us with personal data which we request from you as part of your instructions to us, we may be unable to carry out our professional obligations to provide you with legal services and accordingly we may have to stop acting for you.
We will retain personal data provided by you to us for a minimum of 5 years from the conclusion of your matter on which we are instructed to act for you, but we may retain data beyond this period at our discretion to comply with relevant legal obligations, in accordance with guidance from the Solicitors Regulation Authority, the Law Society, our professional indemnity insurers, or such other advice on best practice in force from time to time in relation to retention and storage of client files and data, and/or in the interests of establishing, exercising or defending any potential future legal claims.
We reserve the right to destroy your files and data in our possession, custody or control at any time after the end of the period of 5 years from the conclusion of your matter, if we consider it appropriate to do so having regard to the nature and purposes of our instructions, and by signing these terms and conditions you consent to your files and data being destroyed accordingly. If you wish to retain your original paper files on conclusion of your matter, then you must request the original file from us. In that event, we reserve the right to make and keep copies of paper documents from the file.
We may occasionally gather statistical information whilst you are on our website. This enables us to improve our services and to compile statistical information regarding the use of our website where appropriate. Such information will not identify you personally. It is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. You can choose to decline cookies, but you may be unable to access particular parts of our website.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of staff within our company. We may also disclose your personal information to third parties: i. where we instruct a third party to provide services to you or to us in connection with the performance of our services to you. ii. Where we are legally required to disclose your information subject to us asserting on your behalf and at your request your right to legal advice privilege or litigation advice privilege. iii.To assist fraud protection and minimise credit risk.
Access To Information
The Data Protection Act 2018 gives you the right to access the electronic data that we hold about you. Please note that any information contained in paper form are not held in an organised filing system and are not subject to data protection laws ( but see below). Please note that any demand for access to electronic data may be subject to payment of a fee of £10 which covers our costs in providing you with the data requested. Should you wish to receive details that we hold about you please contact us using the contact details below. However, you should also be aware that if you are a client of the firm any personal data we hold about you in the form of electronic or printed documents belong to you, with limited exceptions, and on or at any time after conclusion of our instructions you have the right to ask us to deliver such information to you either in original or copy form depending upon whether you are a sole or a joint client. Charges may apply for supplying copies of any requested documents. Any paper documents held by us but belonging to you are held for a limited time but normally for not less than 6 years after the conclusion of your matter.